Field Services

Whether you’re upgrading, expanding, or implementing an entirely new system, SEL Engineering Services technicians can handle all phases of your project—from surveying, demolition, and wiring to installing, testing, commissioning, and providing life cycle support.

Our Services

Whether you’re upgrading existing infrastructure or building a new system, SEL Engineering Services will investigate and survey the property and structures involved to ensure viability. We provide several services to ensure the safety, efficiency, and reliability of your electrical project, including the following and more:
  • Environmental protective services and permitting support.
  • Surveying and geotechnical coordination.
  • Substation physical design studies.
  • Site development and grading.
  • Structural and foundation design and analysis.
We create a full physical design package for any demolition, retrofits, and upgrades. We improve system reliability by replacing any assets that pose an elevated risk of failure. For the replacement of these assets, we provide detailed scoping, feasibility studies, engineering design services, and drafting services.Other available project services include:
  • Equipment specification, sizing, and deployment.
  • Demolition of old transformers and junction boxes.
  • Onsite construction support services.
As your construction management partner, SEL Engineering Services ensures that your project is executed successfully and with an unwavering commitment to safety and quality. Construction support services include:
  • Contractor prequalification by procurement professionals.
  • Construction sequence development.
  • Quality assurance reviews to maintain the specified technical design parameters.
  • Final commissioning and interconnection startup.
We can also own the construction process outright, utilizing our bonding capacity. We enable you to make informed decisions by balancing short- and long-term project considerations and looking beyond the build price to factors that influence the total cost of ownership. This approach maintains industry standards, provides construction results that efficiently meet your vision, and ensures the cost-effectiveness of the project throughout its service life.
SEL field services technicians are certified to IPC standards for wire routing and termination. This means they will install, test, and commission your new equipment with the same level of quality and expertise SEL puts into manufacturing world-class protective relays.Our installation services include:
  • Demolition and removal of controls and equipment.
  • Switchgear door and panel upgrades.
  • Relay panel installation and integration.
  • Communications cables (copper and fiber) routing.
  • Cable installation for yard equipment.
  • Fiber splicing and patch panel termination.
  • SEL arc-flash solutions.
SEL also offers a wide range of targeted retrofit solutions.
SEL ES performs comprehensive testing and commissioning of protection, automation, and control systems. Our experienced teams develop highly detailed, tailored procedures for every job. SEL field technicians prioritize quality, human performance best practices, and risk mitigation to ensure safe and comprehensive completion of system isolation, testing, validation, and restoration for scopes of all sizes and complexities.Our testing and commissioning services include:
  • Factory acceptance tests (FATs).
  • Site acceptance tests (SATs).
  • Dynamic protection system testing and commissioning.
  • Dynamic automation system testing and commissioning.
  • Substation print/circuit testing and validation.
  • Secondary maintenance testing.
  • Power quality testing.
  • End-to-end testing.
Protect the continued health of your system with life cycle support. SEL Engineering Services experts partner with you to carry out proactive inspections, recommend measures for preventative maintenance, deliver actionable post-event analysis and reports, and provide comprehensive technical support. We also offer:
  • Guaranteed service response times.
  • System upgrade recommendations.
  • System orientation for site personnel.
  • Staff augmentation services.

Our Approach

Safety is our highest priority. Every SEL field services technician maintains numerous required certifications and has significant experience working in distribution, transmission, or generation environments. For example, in the United States, crews are Station Entry-certified, CPR/AED-certified, and up to date on OSHA credentials. Rigorous training and annual refresher courses, including at our in-house substation training facility, ensure that our crews are safety-oriented.Our technicians install equipment with the same level of quality and expertise we put into manufacturing our relays—the industry’s most trusted protective devices.
SEL Engineering Services has field offices around the globe. Our engineers, technicians, and other power industry professionals are attuned to the specific engineering challenges, regulatory environment, and logistical needs of local utility and industrial customers.
All of our products are designed, tested, and manufactured in SEL-owned and -operated facilities in the United States.The SEL ES team follows rigorous engineering procedures for design, development, testing, and commissioning of electric power systems. We continually identify, monitor, and improve best practices to ensure your satisfaction.We practice secure supply chain management, including verified chains of custody, responsible sourcing, and keeping quantities of critical parts in reserve. Our quality management system is certified to ISO 9001 requirements.
SEL ES approaches all projects with an unwavering commitment to safety.Employees working in the field receive comprehensive safety training that includes real-world scenario exercises, hands-on performance, and thorough review from qualified individuals.We also integrate human performance improvement tools into our everyday work practices and have a comprehensive event reporting and investigation process to bolster safety procedures and promote awareness among employees.Learn more about safety and procedures.

Our Support

When you choose SEL, you get more than products and services—you get a partnership. Our customer support teams are experts in power system products and applications, and they’re available for the entire life of your SEL solution.SEL ES project engineers are ready to assist you in various project stages, from planning through final commissioning of the system. Afterward, ES teams around the globe will assist with any ongoing needs, and you have access to no-cost product support from highly skilled SEL application engineers.More about SEL quality and support
Every device we manufacture comes with free lifetime technical support. SEL application engineers are stationed around the world and are ready to provide support and expertise for virtually all power system applications. No matter how often you need to call or how long your SEL products have been in service, our customer service and technical support professionals are ready to help. 

Security Bulletins and Updates

We notify product owners of updates and security patches for the full life of the product. We distribute software and firmware updates directly to our customers via a secure file transfer. The authenticity and integrity of the updates are verifiable through digital signatures and cryptographic hashes.More about security notifications
SEL provides complete cybersecurity support for every solution, system, and product we create.

Cybersecurity Bulletins and Updates

We thoroughly review and test the code in our products, which gives us greater control over their quality, security, and functionality. Customers are notified of updates and security patches for the full life of every SEL product.

Cybersecurity Services and Support

From system assessment and baselining to cyber-defense solution development and ongoing system management, our full suite of security services can help strengthen your defenses and streamline the demands of maintenance and compliance.Cyber services support contracts include incident response, audits, system hardening, patch and update management, and more.
SEL meets your workforce training and continuing-education needs through seminars, conference and tradeshow presentations, and SEL University courses.SEL University courses and many of our seminars provide Professional Development Hours (PDHs) for maintaining Professional Engineering licenses. Courses and seminars can be delivered in various formats, including self-paced online learning, virtual classrooms, live and recorded webinars, and in person.We can also work with you to develop training that is customized to the specific needs of your workforce.Training and Education offeringsSEL University CoursesConferences and TradeshowsSeminars and Webinars

Our Unique Value

SEL ES designs, implements, commissions, and supports advanced solutions for electric power systems across a range of industries. With locations across the globe and products in over 170 countries, we offer a unique combination of technical expertise and local insight. Because we invent and manufacture the devices at the core of our solutions, we offer exceptional flexibility and responsiveness to help you achieve your project goals.

Questions? Contact us!

We’re happy to answer all your questions and help you find the best solution for your needs. An SEL representative will follow up with you directly.